Refund Policy

1. Satisfaction Guarantee

Sklin Club offers a 100% satisfaction guarantee on all our products and services. If you're not completely satisfied with your experience, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription memberships, subject to the specific terms outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Issues: Services that did not meet the quality standards described at the time of purchase
• Cancellations: Events, workshops, or courses canceled by Sklin Club
• Membership Dissatisfaction: Membership benefits that did not meet expectations (subject to time limitations)
• Double Charges: Payments that were accidentally duplicated or processed incorrectly

Please note that certain purchases, as specified in the relevant sections below, may have different eligibility criteria for refunds.

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for membership fees
• 7 days before the scheduled date for event tickets
• 24 hours after the start of a workshop or course
• 30 days of the charge date for billing errors or double charges

Requests received after these timeframes may be reviewed on a case-by-case basis but are not guaranteed to be approved.

4. How to Request a Refund

5. Refund Processing

5.1 Refund Methods

Refunds will typically be issued to the original payment method used for the purchase:

• Credit/debit card payments will be refunded to the same card
• Bank transfer payments will be refunded to the originating account
• PayPal payments will be refunded to the PayPal account

In some cases, we may issue refunds in the form of Sklin Club credit if the original payment method is no longer available or at your request.

5.2 Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• Bank transfer refunds may take 5-7 business days to process
• PayPal refunds usually appear in your account within 3-5 business days
• Sklin Club credit is applied to your account immediately

Please note that these timeframes are estimates and actual processing times may vary depending on your financial institution.

6. Membership Refunds

6.1 New Memberships

If you are not satisfied with your Sklin Club membership, you may request a full refund within 14 days of your initial purchase. This "cooling-off period" applies only to new memberships, not renewals.

6.2 Membership Renewals

For automatic membership renewals, you may request a refund within 7 days of the renewal date if you did not intend to renew. After this period, we may provide a prorated refund at our discretion, based on the unused portion of your membership period.

6.3 Membership Cancellation

You may cancel your membership at any time through your account settings or by contacting customer service. Cancellations will prevent future automatic renewals but do not automatically qualify for a refund of the current membership period.

If you cancel your membership mid-period, you will continue to have access to membership benefits until the end of the current billing period.

7. Event Ticket Refunds

7.1 Attendee Cancellations

Our event ticket refund policy is as follows:

• Full refund: Cancellations made 7 or more days before the event
• 50% refund: Cancellations made 3-6 days before the event
• No refund: Cancellations made within 48 hours of the event

Instead of a refund, you may choose to transfer your ticket to another person or receive credit toward a future event.

7.2 Event Cancellations by Sklin Club

If Sklin Club cancels an event, all ticket holders will be eligible for a full refund. Alternatively, you may choose to:

• Transfer your registration to a rescheduled date if the event is postponed
• Receive credit for a future event
• Donate your ticket price to support Sklin Club's programs

We will notify all registered participants of any event cancellations via email and provide instructions for obtaining refunds or making alternative arrangements.

7.3 Event Changes

If there are significant changes to an event's program, venue, or featured artists, and these changes are announced less than 7 days before the event, you may request a full refund if the changes substantially affect your interest in attending.

8. Workshop and Course Refunds

8.1 Participant Cancellations

For workshops and courses, our refund policy is as follows:

• Full refund: Cancellations made 7 or more days before the start date
• 50% refund: Cancellations made 2-6 days before the start date
• No refund: Cancellations made within 24 hours of the start date

For multi-session courses, if you attend the first session and decide not to continue, you may request a prorated refund for the remaining sessions within 24 hours after the first session.

8.2 Workshop/Course Cancellations by Sklin Club

If Sklin Club cancels a workshop or course, all registered participants will receive a full refund. We may also offer the option to:

• Transfer to an alternative date
• Receive credit toward a future workshop or course
• Apply the payment toward a different workshop or course

9. Exceptions and Special Circumstances

9.1 Force Majeure

In cases of force majeure (such as natural disasters, public health emergencies, or other circumstances beyond our reasonable control), our standard refund policies may be modified. We will make reasonable efforts to reschedule events or provide alternative services before processing refunds in these situations.

9.2 Hardship Circumstances

We understand that unexpected personal circumstances may arise. If you experience a serious illness, injury, or other significant hardship that prevents you from using our services or attending an event, please contact us as soon as possible. We will review these situations on a case-by-case basis and may extend refund timeframes or offer alternative accommodations.

9.3 Technical Failures

If you experience significant technical issues with our online services that substantially prevent you from accessing or using services you've paid for, please document the issue and contact us promptly. We will work to resolve the technical problems and may provide appropriate compensation if the issues cannot be resolved.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

We aim to respond to all refund requests within 2 business days and to resolve them promptly and fairly.