Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect information when you:

• Visit our website
• Use our services
• Interact with our emails
• Engage with our advertisements

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners
• Social media platforms
• Analytics providers
• Advertising networks

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Manage Services

• Create and manage your account
• Process transactions and payments
• Deliver products and services
• Fulfill membership benefits
• Organize and facilitate events

3.2 Communicate With You

• Respond to inquiries and requests
• Provide customer support
• Send important notices and updates
• Deliver newsletters and promotional materials
• Conduct surveys and collect feedback

3.3 Improve Our Services

• Analyze usage patterns and trends
• Conduct research and development
• Enhance user experience
• Develop new products and features
• Troubleshoot technical issues

3.4 Marketing and Advertising

• Personalize content and recommendations
• Deliver targeted advertisements
• Measure advertising effectiveness
• Promote events and offerings

3.5 Legal and Safety Purposes

• Comply with legal obligations
• Enforce our terms and policies
• Protect our rights and property
• Prevent fraud and other prohibited or illegal activities
• Address security incidents

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Email and communication platforms
• Analytics services
• Customer support tools

These service providers are authorized to use your personal information only as necessary to provide these services to us.

4.2 Business Partners

We may share information with business partners, such as venues, sponsors, and co-organizers of events, when necessary to fulfill services or when you have explicitly consented to such sharing.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If Sklin Club is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including data analysis, research, and improving our services.

5. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please also remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure network infrastructures
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Specifically:

• Account information is retained while your account is active
• Transaction records are kept for financial and tax reporting purposes
• Communication records are maintained to provide service and support
• Usage data is kept for analytics and service improvement

When personal information is no longer needed, we will either delete it or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Information

You have the right to request copies of your personal information that we hold.

7.2 Correction

You have the right to ask us to correct any information you believe is inaccurate or incomplete.

7.3 Erasure

You have the right to ask us to erase your personal information in certain circumstances.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your information in certain circumstances.

7.5 Data Portability

You have the right to request that we transfer some of your information to another organization.

7.6 Objection

You have the right to object to certain types of processing, including processing for direct marketing.

7.7 Withdraw Consent

If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7.9 Complaints

If you are concerned about our processing of your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

8.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website and enabled services.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website and personalize content.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver advertisements relevant to your interests.

8.3 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable cookies, you may not be able to use all the features of our website.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Our Data Protection Officer can be contacted at dpo@sklinclub.com.